Recent Articles
Holiday/Out-of-Office Auto Attendants
Holiday/Out-of-Office Auto Attendants First step is to create an auto attendant by following the steps in the link below: https://redcloudus.zohodesk.com/portal/en/kb/articles/redcloud-manager-auto-attendants Keep in mind, this auto attendant ...
Basic User - First Time Login
RedCloud Portal Login Instructions: 1. Go to: https://portal.redcloud.us/portal/ 2. Your Username will be: your_extension@yourdomain.com · i.e.) 999@redcloud.us 3. Your initial Password should be in your welcome email ...
Basic User - Voicemail Setup
Voicemail Setup: Please make sure to download and save any current voicemails in your existing system before setting up your new voicemail. Your current saved voicemails will NOT be saved once you switch over. 1. Once you are logged into your ...
Basic User - Call History
10 Call History The Call History icon as seen in figure 10 will take you to the Call History page. Where you will see the calls made to and from your account for the specific date range as seen in figure 10.a. Figure 10.a 10.1 Call History Filters ...
Basic User - Music on Hold
9 Music on Hold Clicking the Music on Hold icon as seen in figure 9 will take you to your accounts music on hold center and will list all the custom music uploaded to your account that is played when you place someone on hold as seen in figure 9.0. ...