Holiday/Out-of-Office Auto Attendants
Holiday/Out-of-Office Auto Attendants
First step is to create an auto attendant by following the steps in the link below:
https://redcloudus.zohodesk.com/portal/en/kb/articles/redcloud-manager-auto-attendants
Keep in mind, this auto attendant can be used for each holiday so make sure that the menu prompt can be universal, yet simple.
Ex.) To better assist you, please select from one of the following menu options. To reach sales, press 1. To reach customer support, press 2. To leave a message in our general inbox, please press 3.
Once complete, you can start uploading your holiday greetings to the Intro Greetings of the auto attendant
Once the window appears, click and here, you can Upload, Record, or use the Text-to-Speech feature for the voicings of the holiday you have for your time frames.
With this feature, you can set up all your recordings for the office holidays, that will automatically switch on the date of the time frame.
Related Articles
Office Manager - Auto Attendants
The Auto Attendants icon will take you to the auto attendant center, as seen in the figure below. Auto attendants are interactive voice recordings that allow callers to make selections in order to route their call to the desired destination. The ...Office Manager - Inventory
The Inventory icon as seen above is where you can control where Phone Numbers are routed for voice calls and SMS messages. This is also where you can configure devices to user accounts. ...Office manager - Users
Users are destinations we want to send calls to. Every person’s account, Conference Bridge, Auto Attendant, Call Queue in the organization is a User. To create a new User or edit an existing one click the Users icon in the Manager ...Office Manager - Call History
The Call History icon will take you to the Call History page. Where you will see the calls made to and from your account for the specified date range as seen below. You can change the date range by clicking the Filters button as seen below. ...Office Manager - Answering Rules
The Answering Rules icon as seen, will take you to your answering rules center. Answering Rules are how you control what devices ring, how long those devices ring for, and what to do with the call ...