Office Manager - Inventory

The Inventory icon as seen above is where you can control where Phone Numbers   are routed for voice calls and SMS messages. This is also where you can  configure devices to user accounts.  Clicking the Inventory icon will take you to the Inventory Phone Numbers tab as seen in the figure below.

This will take you to the Phone Numbers tab where all the Phone Numbers available to your   organization are listed.

      Clicking the Edit icon next to the phone number as seen will allow you to change what application will be handling the call.

The treatment drop-down as seen in the figure below allows you to select what application is   going to be handling the call such as a User, Call Queue, or Auto Attendant.  Once the Treatment has been selected from the drop-down a User field will appear and allow you  to enter the user’s extension as the destination.

This option will keep the number available and will have the phone number appear in the drop- down for application options.

User will allow you to select a user’s extension in the organization to route the calls to.

Conference will allow you to select a conference bridge to send the call to.

Call Queues will allow you to select a call queue to route the phone number to. It will also let you  select options to:

  will not play any announcement to the caller being routed to the queue.

  will let the caller know how may number of callers in the queue are ahead of them.

  calculates from the previous call how long it expects the new caller to wait before reaching an agent and provides the caller with an estimated wait time.

Voicemail

Selecting Voicemail as the application will allow you to send the caller to a voicemail box of a   user on the system.  You will also see the option Enable enhanced voicemail appear.  This will allow the caller to press 0 to be routed out of the voicemail box.

When selecting Auto Attendant the Auto Attendant field appears which will allow you to select  which Auto Attendant you would like the call routed to.

You can add a prefix to the caller ID before sending it to the destination to help relay information  to the person receiving the call, such as which telephone number the call came in on.

Notes allow you to add a description to the telephone number that can help you identify what    this number is used for in the future.

Filter

The Filter button allows you to search for Phone Numbers based on the Phone Number, Treatment, Destination, or Status. Clicking the filter button will display the Phone Number Filters window as seen below.

Export

 

You can also Export your Phone Numbers into a CSV file by clicking the Export    button, and saving the file to your computer.

The SMS Numbers tab as seen in figure below will allow you to point numbers provisioned to  allow SMS messages to a User’s extension number on the system.

Clicking edit to the right of the number will bring up the Edit window as seen below and   allow you to select the destination you would like to route the SMS messages to.

The Phone Hardware tab as seen below, will list all the devices configured on your organization.

You can add phones to your organization and point them to Users by clicking the Add Phone button.  When you click on the Add Phone button the Add Phone window will appear as seen below.

Select the Model of the device to add, then enter the MAC Address of the device. The user field will appear and allow you select a user you would like to associate the device with. The Notes field allows us to add additional information we may find helpful.

The Advanced tab appears after selecting the device, as seen below.

 Directory

The directory drop down allows you to configure if the device display   by first name or last name. If you would like to use the company directory or your favorite contacts displayed on the device directory.  After the device has been created you can click the Edit icon and The Advanced tab will appear  allowing you to configure the device with a Directory.

Override field as seen above allows you to add device manufacturer overrides to the device  configuration file to enable or manipulate features the device manufacturer offers.

The Export button on the Phone Hardware tab allows you to Export your list of devices into a CSV file.  You can also Import a CSV file to bulk create extensions.

The SNAPbuilder icon as seen above allows  you to configure the device line keys with:

Line Appearance

Shared Line Appearance

User BLF

Call Park

Speed Dial

Queue Toggle

Time Frame Toggle

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