Office Manager - Call History

Office Manager - Call History












The Call History icon will take you to the Call History page. Where you will see the calls made to   and from your account for the specified date range as seen below.



You can change the date range by clicking the Filters button as seen below.
















After clicking the filter button, the Call History Filters window will appear. Here you can change  the Call History date range.
Caller Number

Allows you to search for calls from a specific phone number by entering the number into the   Caller Number field.

Dialed Number
The Dialed Number field will let you filter for a specific number that you dialed.






The Call Type drop down as seen lets you filter based off the type of call; Inbound, Outbound, or Missed call.  Clicking the Filter button will then display -

     Calls displayed with a red x are missed calls.
     Calls displayed with a green arrow are outbound calls.
     Calls displayed with a blue arrow are inbound calls that were answered.

You can set the Call History to display 15, 25, 50, and 100 calls per page.







        The caller can be added to your contacts by clicking the Add Contact icon.



You can add a call to your contacts by clicking the Edit icon next to  the call which will display the contact information fields.  


   If call recording is enabled for your profile, device, or if the call was from a queue configured to record calls, you can download the call clicking the Download icon.



  If you’d like to listen to the call without downloading the call, you can     click the listen icon which will open a media player right in your browser.







The export icon allows you to download the call history into a CSV file  that can be opened in any spreadsheet application such as Excel or Apache Open Office.



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