Basic User - Call History
10 Call History
Where you will see the calls made to and from your account for the specific date range as seen in figure 10.a.
10.1 Call History Filters
You can change the date range by clicking the Filters button as seen in figure 10.1. After clicking the filter button, the Call History Filters window will appear as seen in figure 10.1.a. Here you can change the Call History date range.
10.1.1 Caller Number
Allows you to search for calls from a specific phone number by entering the number into the Caller Number field.
10.1.2 Dialed Number
The Dialed Number field will let you filter for a specific number that you dialed.
10.1.3 Call Type
The Call Type drop down as seen in figure 10.1.3 lets
you filter based off the type of call. Inbound,
Outbound, or Missed call.
10.1.4 Calls Displayed
Clicking the Filter button as seen in figure 10.1.a will then display the calls that match the filter criteria.
Calls displayed with a red x are missed calls.
Calls displayed with a green arrow are outbound calls.
Calls displayed with a blue arrow are inbound calls that were answered.
You can set the Call History to display 15, 25, 50, and 100 calls per page as seen in figure 10.1.4.
The caller can be added to your contacts by clicking the Add
Contact icon as seen in figure 10.1.4.a.
You can add a call to your contacts by clicking the Edit Icon next to the call which will
display the contact information fields as seen in figure 10.1.4.b.
If call recording is enabled for your profile, device, or if the call was from a queue
configured to record calls you can download the call clicking the Download icon as seen in figure 10.1.4.d.
If you’d like to listen to the call without downloading the call you can click the listen icon as seen in figure 10.1.4.e which will open a media player right in your browser
as seen in figure 10.1.4.f
10.2 Exporting Call History
The export icon as seen in figure 10.2 allows you to download the call history into a csv file that can be opened in any spreadsheet application such as Excel or Apache Open Office.
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