Office Manager - Time Frames

 

The Time Frames icon as seen will take you to the Time Frames application center. Time Frames are a set period of time which covers when we want certain events  to occur, such as the phone to ring.  We create Time Frames with different time and date ranges so we can apply them to answering   rules which allow you to control how calls are routed depending on the time of the day the call occurs.

To view and create your available Time Frames, click on the Time Frame icon in the top navigation menu bar. Here you will see all the time frames available for you as displayed in the figure below.

Time frames with names in black and without the option to edit or delete are time frames created at the domain level that are available to everyone in the domain to use.  You can only edit the time frames with blue names (ones that you created).   If you need domain level Time Frames changed  ,    contact your Office Manager.

To create a time frame, click on the Add Time Frame button as seen.  The Add Timeframe window will appear as seen below.

The Name field allows you to give the Time Frame a name that will help identify the rule.  The name cannot be changed once the rule has been created.  If you want to change the name delete  the rule and recreate it with the new name.  Under the name field, you see three options for when the time frame should be in effect:

This option makes this rule always in effect 24 hours a day, 7 days a week, 365 days per year.

Days of the week and times

Allows you to select specific days of the week and the hours in the day you want the time  frame to take effect. When selecting this option, the days of the week appear with a check box that allow you select which days you would like the time frame active.  Once a day of the week is chosen, a blue bar appears allowing you to slide the ends to when you would like the time frame to  stop and start as seen below.

If would like your time frame to be in effect from 7am to 7pm, simply click on the edge of the   blue bar and slide them over to the desired time as seen below.

If you’d like a break in the middle of the time frame click the plus sign next to the 11:59 a.m. as seen   below.

You will then see another blue bar appearing representing when the time frame will take effect.

This option will allow you to configure a time frame to be in effect for specific dates. After selecting the specific date or ranges options you will see the to and from dates as seen below.

When clicking in the To or From date fields, a calendar will appear as seen below.

Then select the end date you would like the time frame to start and stop. Below the calendar are Hour and Minute options so you can configure your time frames to start and stop certain hours on   the selected dates.  Clicking the plus sign will all you to add more date ranges for the time frame to be in effect.

Once a Time Frame has been created you can change the time frame and time  by clicking the edit icon next to it. To remove the time frame, click the delete icon next to the time frame as seen in the figure above.

• Related Articles

• Basic Users - Time Frames

  7 Time Frames The Time Frames icon as seen in figure 7 will take you to the Time Frames application center. Time Frames are a set period of time which covers when we want certain events to occur, such as our phone to ring. We create Time Frames with ...

• Office Manager - Answering Rules

  The Answering Rules icon as seen, will take you to your answering rules center. Answering Rules are how you control what devices ring, how long those devices ring for, and what to do with the call  ...

• Holiday/Out-of-Office Auto Attendants

  Holiday/Out-of-Office Auto Attendants   First step is to create an auto attendant by following the steps in the link below:   https://redcloudus.zohodesk.com/portal/en/kb/articles/redcloud-manager-auto-attendants   Keep in mind, this auto attendant ...

• Office Manager - Auto Attendants

    The Auto Attendants icon will take you to the auto attendant center, as seen in the figure below. Auto attendants are interactive voice recordings that allow callers to make selections in order to route their call to the desired destination. The ...

• Office Manager - Call Queues

  The Call Queues icon as seen will take you to the Call Queues center. A Call Queue is a place holder for calls to sit waiting to be answered.  A call queue can be configured to ring multiple devices in a certain order or a parking lot for a call to ...