Office Manager - Music On Hold

Office Manager - Music On Hold


 


 








Music on Hold is what callers hear when their call is placed on hold or waiting in a   queue to be answered. Music on Hold can be applied to a specific User,  specific Call Queues, or the entire organization.  Clicking the Music on Hold icon in the Manager Portal navigation icons as seen above will take   you to the Music on Hold for the entire organization as seen below. This is the music that is played if the user placing the call on hold has not added any music or if a queue does not have    any specific music uploaded.







Add Music button as seen in the righthand corner of the figure above will allow you to upload music the entire organization can use.  It must be in an .mp3 or .wav file format.  Click the Browse  button and locate the file on your computer, name the file, then click the Upload button.  After the files have been uploaded you can drag and drop the songs in the order you would like them to play. Songs are played in a top to bottom order unless the organization has Randomize  Music on Hold enabled.


Clicking the Setting button on the Music on Hold page will open the Music on Hold Settings  window as seen below.













Clicking this option and adding a check mark will enable Music on Hold. Unchecking it will stop   music on hold and callers will just hear ringing.


Enabling this option will have the music on hold files play in a random order. If this option is not   enabled music will played from the top to bottom order the files are listed in.


Play introductory greeting

This option will allow you to play a message to caller entering the queue before they start ringing agents in the queue to be answered.



The Greeting Name is the name of the file being uploaded or recorded as the introductory  greeting message.




This tells you how long the introductory greeting is.




Here you can select the options to upload an introductory greeting or record a message by  having the system call you at the destination entered.

2/3

    • Related Articles

    • Office Manager - Call Queues

      The Call Queues icon as seen will take you to the Call Queues center. A Call Queue is a place holder for calls to sit waiting to be answered.  A call queue can be configured to ring multiple devices in a certain order or a parking lot for a call to ...

    • Basic User - Music on Hold

      9 Music on Hold Clicking the Music on Hold icon as seen in figure 9 will take you to your accounts music on hold center and will list all the custom music uploaded to your account that is played when you place someone on hold as seen in figure 9.0. ...

    • Office Manager - Time Frames

        The Time Frames icon as seen will take you to the Time Frames application center. Time Frames are a set period of time which covers when we want certain events  to occur, such as the phone to ring.  We create Time Frames with different time and ...

    • Office Manager - Answering Rules

      The Answering Rules icon as seen, will take you to your answering rules center. Answering Rules are how you control what devices ring, how long those devices ring for, and what to do with the call  ...

    • Office manager - Users

        Users are destinations we want to send calls to. Every person’s account, Conference Bridge, Auto Attendant, Call Queue in the organization is a User.  To create a new User or edit an existing one click the Users icon in  the Manager ...