Basic User - Music on Hold
9 Music on Hold
Clicking the Music on Hold icon as seen in figure 9 will take you to your accounts music on hold center and will list all the custom music uploaded to your account that is played when you place someone on hold as seen in figure 9.0. Music played in a top-to-bottom order or randomized depending how the queue was created.
9.1 Music on Hold Settings
Clicking the setting button will display the
Music on Hold Settings as seen in figure
9.1 which allows for the option Play
introductory greeting to be enabled. When
the option is selected, you will be asked to
upload a WAV or mp3 file of the introductory greeting. This introductory greeting will always play first when someone is placed on hold then music afterwards
9.2 Add Music on Hold
The Add Music button as seen in figure 9.2 will allow you upload an mp3 or WAV file format and name the music on hold file.
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