4.3.1 Enable Voicemail

You can enable or disable the voicemail by clicking the checkbox next to Enable Voicemail option. A check means voicemail is enabled and unchecked means that it has been disabled.

4.3.2 Inbox Options

These options allow you to control your experience when calling into your voicemail box and checking your messages over the phone.

4.3.2.1 Sort voicemail inbox by latest first

Clicking the box next to Sort voicemail inbox by latest first will configure your voicemail to play the most recent voicemail message left as the first message you hear. If this option is not enabled the voicemails will be played in the order they were received.

4.3.2.2 Announce voicemail received time

Clicking the box next to Announce voicemail received time configure your voicemail account to tell you the time the voicemail was left when checking messages.

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4.3.2.3 Announce incoming call ID

Clicking the box next to Announce incoming Call ID will have your voicemail read the caller ID number to you.

4.3.3 Greetings

Under the voicemail inbox options, you will see the Greetings section contains your Voicemail greeting and recorded name used in the company directory.

4.3.3.1 Voicemail Greetings

Figure 4.3.2.4.1

Figure 4.3.2.4.1.1

Clicking the Manage Greetings icon takes you to the Manage Greetings center as seen in figure 4.3.2.4.1.1. Here you can add mutlipue greetings to be selected from your voicemail greetings drop-down list as seen in figure 4.3.2.4.1.

4.3.3.3 Adding voicemail greetings

To add a voicemail greeting, click the Add Greeting at the bottom of the Manage Greeting portal page. You will see the options to Upload a new recording from a file on your computer or selecting Record which will call you as the number you enter to record a new greeting. After the greeting is created you will see the message displayed as seen in figure 4.3.2.4.1.1. To the right of the message you will see options to Download, Edit the message, which will allow you to re-record the message or change the greeting. You will also see the option to delete the voicemail greeting message.

4.3.3.4 Recorded Name

Figure 4.3.3.4

The Recorded Name option as seen in figure 4.3.3.4 allows you to record your name which will be played when the company directory says your name. If no recording is uploaded the system will read your name off by each letter. When clicking the Manage icon the Manage

Recorded Name window appears as seen in figure 4.3.3.4.a which will allow you to upload a recording from your computer. Or record a new name by clicking the record and having the system call you to record.

Figure 4.3.3.4.a

4.3.4 Unfied Messages

Under the Greetings you will see the Unified Messaging options as seen in figure 4.3.4 which will allow you to manage your email notifications when a voicemail is left, a call is missed, or if your mailbox becomes full.

Figure 4.3.4

4.3.4.1 Email Notification

The Email Notification options allows you to select the format of email notifications that you receive.

4.3.4.1.1 None

Selecting none will not email you when a voicemail is left.

4.3.4.1.2 Send w/ brief hyperlink
4.3.4.1.3 Send w/ attachment (move to saved) 4.3.4.1.4 Send w/ attachment (move to trash) 4.3.4.1.5 Send w/ brief attachment (leave as new) 4.3.4.1.6 Send w/ brief attachment (move to trash)

4.3.4.2 Send email when mailbox is full

Enabling this option will send you an email when you’ve gone over your mailbox data storage limit.

4.3.4.3 Send email after missed call

Enabling the Send email after missed call will email you each time you miss a call even if the caller does not leave a voicemail.

For any of the changes to take effect you must click the Save button at the bottom of the page as seen in figure 4.3.4.a. The Cancel button will disregard any changes made.