Basic User Messages - Chat
4.2 Chat tab
4.2.1 Chat and SMS tab
On the Chat tab you can see all your Chat conversations as seen in figure 4.2. The message is displayed with the contacts name. The last message received or sent.
4.2.2 Start new conversation
To start a new conversation, click the New Conversation button as seen in the righthand corner of figure 4.2 and a new chat window will appear. Start typing the users name or press down to see a list of everyone in the organization you can select from. Or on in your contacts widget click the chat box icon next to their name
as seen in figure 4.2.2. After clicking one of the options a chat window will appear. Click in the Send a message… field and start typing. Press enter when you would like to send your message.
4.2.3 Replying to message
If you would like to reply to a message, simply type in the chat window that displays when receiving a message. You can also click the reply icon to the right of the message in the message center as seen in figure 4.2.3
4.2.4 Delete a message
To delete a message, click the red x that appears next to the reply button when hovering over the message as seen in figure 4.2.3.
Related Articles
Basic User Messages - Voicemail
4.1 Voicemail tab Clicking the Message Center icon as see in figure 4 will take you to the Messages center voicemail tab as seen in figure 4.1. On the top of the tab, you will see a new message indicator showing how many (if any) new voicemails your ...Basic User Messages - Settings
4.3 Settings tab The settings tab as seen in figure 4.3. is where you can make changes to how your account handles voicemail and is represented in the company audible directory and in the Contacts of the organization. Figure 4.3 4.3.1 Enable ...Basic User - Voicemail Setup
Voicemail Setup: Please make sure to download and save any current voicemails in your existing system before setting up your new voicemail. Your current saved voicemails will NOT be saved once you switch over. 1. Once you are logged into your ...Basic User - Contacts
5 Contacts The Contacts center icon as seen in figure 5 is where all users with “List in Directory” enabled under their profile as seen in back in figure 2.2 are listed. If you do not see a user listed in the contacts that is because “List in ...Basic User - Answering Rules
6 Answering Rules The Answering Rules icon as seen in figure 6 will take you to your answering rules center. Answering Rules are how you control what devices ring, how long those devices ring for when receiving a call. It is also where you can ...