General
Holiday/Out-of-Office Auto Attendants
Holiday/Out-of-Office Auto Attendants First step is to create an auto attendant by following the steps in the link below: https://redcloudus.zohodesk.com/portal/en/kb/articles/redcloud-manager-auto-attendants Keep in mind, this auto attendant ...
Basic User - First Time Login
RedCloud Portal Login Instructions: 1. Go to: https://portal.redcloud.us/portal/ 2. Your Username will be: your_extension@yourdomain.com · i.e.) 999@redcloud.us 3. Your initial Password should be in your welcome email ...
Basic User - Voicemail Setup
Voicemail Setup: Please make sure to download and save any current voicemails in your existing system before setting up your new voicemail. Your current saved voicemails will NOT be saved once you switch over. 1. Once you are logged into your ...
Basic User - Call History
10 Call History The Call History icon as seen in figure 10 will take you to the Call History page. Where you will see the calls made to and from your account for the specific date range as seen in figure 10.a. Figure 10.a 10.1 Call History Filters ...
Basic User - Music on Hold
9 Music on Hold Clicking the Music on Hold icon as seen in figure 9 will take you to your accounts music on hold center and will list all the custom music uploaded to your account that is played when you place someone on hold as seen in figure 9.0. ...
Basic Users - Time Frames
7 Time Frames The Time Frames icon as seen in figure 7 will take you to the Time Frames application center. Time Frames are a set period of time which covers when we want certain events to occur, such as our phone to ring. We create Time Frames with ...
Basic User - Answering Rules
6 Answering Rules The Answering Rules icon as seen in figure 6 will take you to your answering rules center. Answering Rules are how you control what devices ring, how long those devices ring for when receiving a call. It is also where you can ...
Basic User - Contacts
5 Contacts The Contacts center icon as seen in figure 5 is where all users with “List in Directory” enabled under their profile as seen in back in figure 2.2 are listed. If you do not see a user listed in the contacts that is because “List in ...
Basic User Messages - Settings
4.3 Settings tab The settings tab as seen in figure 4.3. is where you can make changes to how your account handles voicemail and is represented in the company audible directory and in the Contacts of the organization. Figure 4.3 4.3.1 Enable ...
Basic User Messages - Chat
4.2 Chat tab 4.2.1 Chat and SMS tab On the Chat tab you can see all your Chat conversations as seen in figure 4.2. The message is displayed with the contacts name. The last message received or sent. Figure 4.2.1 4.2.2 Start new conversation To start ...
Basic User Messages - Voicemail
4.1 Voicemail tab Clicking the Message Center icon as see in figure 4 will take you to the Messages center voicemail tab as seen in figure 4.1. On the top of the tab, you will see a new message indicator showing how many (if any) new voicemails your ...
Office Manager - Call Queues
The Call Queues icon as seen will take you to the Call Queues center. A Call Queue is a place holder for calls to sit waiting to be answered. A call queue can be configured to ring multiple devices in a certain order or a parking lot for a call to ...
Office manager - Users
Users are destinations we want to send calls to. Every person’s account, Conference Bridge, Auto Attendant, Call Queue in the organization is a User. To create a new User or edit an existing one click the Users icon in the Manager ...
Office Manager - Music On Hold
Music on Hold is what callers hear when their call is placed on hold or waiting in a queue to be answered. Music on Hold can be applied to a specific User, specific Call Queues, or the ...
Office Manager - Auto Attendants
The Auto Attendants icon will take you to the auto attendant center, as seen in the figure below. Auto attendants are interactive voice recordings that allow callers to make selections in order to route their call to the desired destination. The ...
Office Manager - Time Frames
The Time Frames icon as seen will take you to the Time Frames application center. Time Frames are a set period of time which covers when we want certain events to occur, such as the phone to ring. We create Time Frames with different time and ...
Office Manager - Inventory
The Inventory icon as seen above is where you can control where Phone Numbers are routed for voice calls and SMS messages. This is also where you can configure devices to user accounts. ...
Office Manager - Call History
The Call History icon will take you to the Call History page. Where you will see the calls made to and from your account for the specified date range as seen below. You can change the date range by clicking the Filters button as seen below. ...
Office Manager - Answering Rules
The Answering Rules icon as seen, will take you to your answering rules center. Answering Rules are how you control what devices ring, how long those devices ring for, and what to do with the call ...
Office Manager - Configuring Call Center Report Emails
Call center report emails give call center supervisors or office managers (with call center functionality enabled) the ability to request emails in a variety of formats and time windows. The emails ...
ATA Install
The back of your ATA device will look similar to this: Step 1: In the WAN port, connect and Ethernet Cable that will supply the internet connection. This will be connected directly to a Router, Switch, or Modem. Step 2: Connect the Fax machine to ...
Using Call Center Reports
Using Call Center Reports Stats Grid A color-coded stats grid shows the following information: Green = value accepted. Yellow = value is within the range of your lower threshold. Red = value meets or exceeds your upper ...